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Lean Solutions Group

IT Services Delivery Director

Lean Solutions Group

Posted

3 weeks ago

Makati, National Capital Region, Philippines

Onsite

PHP 80K

Senior Level

Full Time

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Sema Summary

The IT Services Delivery Director oversees IT service delivery across nearshore operations, ensuring operational excellence and alignment with client objectives. This role requires a strategic leader to manage delivery operations and foster collaboration across teams.

About Company

Lean Solutions Group is a next-generation solutions provider integrating AI-driven automation and tech-powered talent for clients in the Supply Chain sector. With over 10,000 employees, they help businesses achieve efficiency and growth through intelligent technology.

Core Requirements

  • Bachelor's degree in IT or related field
  • Proven experience in IT service delivery
  • Strong understanding of operational frameworks
  • Experience with performance management
  • Familiarity with project management tools

Responsibilities

  • Lead IT service delivery operations
  • Implement continuous improvement strategies
  • Collaborate with cross-functional teams
  • Monitor performance metrics and KPIs
  • Manage client relationships and expectations
  • Drive operational excellence and innovation
  • Mentor and develop team members

Must Have skills

LeadershipStrategic planningOperational managementCommunicationTechnical expertise in IT services

Job Keywords

IT ServicesDelivery ManagementOperationsLeadershipPerformance Metrics

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