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IT Service Manager
FPT Telecom International
Posted
3 weeks ago

Hanoi

Onsite

VND 15M

Mid Level

Full Time

Job Categories

IT Management Service Operations Support

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Sema Summary

FPT Telecom International is seeking an IT Service Manager in Hanoi. The candidate will oversee IT service administration, ensuring the delivery of quality management services and establishing a strong service management framework. Key responsibilities include collaborating with teams to improve IT processes, managing service delivery, and reporting service quality metrics. Applicants should possess relevant experience in IT service management and strong communication skills.

About Company

FPT Telecom International is a leading telecommunications provider in Vietnam, focused on delivering innovative IT solutions and services to enhance customer experience.

Core Requirements

Bachelor's degree in IT or related fields
Experience in IT service management
Strong analytical and problem-solving skills
Effective communication and teamwork abilities
Knowledge of ITIL framework

Responsibilities

Manage IT service delivery and performance metrics.
Improve IT processes and service quality.
Collaborate with technical teams for service enhancements.
Develop and maintain service management documentation.
Report on service quality and metrics regularly.
Ensure adherence to ITIL best practices.
Facilitate training and knowledge sharing among teams.

Must Have skills

IT service managementService deliveryAnalytical skillsCommunicationTeam collaboration

Nice To Have Skills

ITIL knowledgeProject managementCustomer serviceTime managementTechnical writing

Tools Knowledge Requried

ServiceNowJiraMS OfficeSQLITIL tools

Job Keywords

ITSMService ManagementHanoiFPT TelecomManagement

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