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IT Service Manager
CMC Technology & Solution
Posted
3 weeks ago

Hanoi

Onsite

NPR 90K

Mid Level

Full Time

Job Categories

Management IT Support Services Technology

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Sema Summary

The IT Service Manager role involves overseeing IT service operations, ensuring effective delivery of services and solutions. Responsibilities include managing service delivery teams, developing processes for service improvement, and liaising with clients to meet their IT needs. Ideal candidates should have a background in IT management and experience with service delivery frameworks. This position is based in Hanoi, Vietnam, and offers a full-time employment opportunity.

About Company

CMC Technology & Solution focuses on providing comprehensive technology and service solutions, enhancing business efficiency through innovative IT services.

Core Requirements

Bachelor's degree in IT or related field
3 years of experience in IT service management
Strong problem-solving skills
Excellent communication abilities
Experience in team management

Responsibilities

Manage daily IT service operations
Ensure effective service delivery to clients
Develop and implement service improvement processes
Oversee service delivery teams
Liaise with clients regarding IT needs
Coordinate with other IT departments
Monitor service performance and report metrics

Must Have skills

LeadershipIT Service ManagementProblem SolvingCommunicationTeam Management

Nice To Have Skills

Project ManagementClient Relationship Management

Job Keywords

IT ManagementService DeliveryTeam LeadershipClient ManagementProblem Solving

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