IT Service Management Specialist
Kyndryl
Posted
last week
Bangkok Metropolitan Area
Remote
THB 80K
Mid Level
Full Time
Sema Summary
Kyndryl seeks an experienced IT Service Management Specialist focused on Incident, Problem, and Change management. The role emphasizes driving service excellence and continuous improvement in IT processes.
About Company
Kyndryl designs, builds, manages, and modernizes mission-critical technology systems that the world depends on. They focus on innovation, employee well-being, and creating equitable opportunities for their diverse workforce.
Core Requirements
- Bachelor’s degree in computer science or IT
- Minimum 3 years of hands-on IT Service Management experience
- Strong knowledge of ITSM frameworks
- ITIL4 certification preferred
- Effective communication skills
Responsibilities
- Manage end-to-end IPC processes
- Lead major incident investigations
- Perform root cause analysis for incidents
- Oversee the Change Management process
- Maintain records for IPC activities
- Collaborate with teams for service improvement
- Present IPC metrics and trends to management
Benifits
- Employee learning programs
- Volunteering opportunities
- Health support
- Diversity initiatives
- Certification access
Must Have skills
Job Keywords
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