IT Service Desk Team Lead
Aspiro Sdn Bhd
Posted
22 hours ago
Subang Jaya, Selangor, Malaysia
Onsite
MYR 6K
Mid Level
Full Time
Sema Summary
The IT Service Desk Team Lead will oversee the service desk operations in Subang Jaya, Malaysia. The role requires managing support staff and ensuring excellent service delivery to users. Candidates should possess strong leadership skills and a solid understanding of IT support processes. Experience in team management and relevant technical expertise in service desk tools are essential for this mid-level position. The role is full-time, on-site and comes with a competitive monthly salary.
About Company
Aspiro Sdn Bhd is focused on delivering top-tier IT solutions and services, emphasizing customer satisfaction and team collaboration.
Core Requirements
- Bachelor's degree in IT or related field
- 3+ years of experience in IT support
- Leadership experience in a team environment
- Strong troubleshooting skills
- Excellent communication skills
Responsibilities
- Lead the IT service desk team
- Ensure timely resolution of support requests
- Monitor team performance and service metrics
- Develop training programs for staff
- Coordinate with other IT departments
- Implement service desk best practices
- Generate reports for senior management
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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