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66degrees

IT Service Desk Engineer

66degrees

Posted

5 days ago

Bengaluru, Karnataka, India

Onsite

INR 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The IT Service Desk Engineer is responsible for supporting IT services in a timely manner. This role involves troubleshooting issues and providing efficient solutions to users.

About Company

66degrees focuses on providing innovative IT solutions and services.

Core Requirements

  • Bachelor's degree in IT or related field
  • Experience in IT support or service desk roles
  • Strong problem-solving skills
  • Excellent communication skills
  • Knowledge of ITIL framework

Responsibilities

  • Provide level 2 support to end users
  • Troubleshoot hardware and software issues
  • Manage and resolve service requests
  • Document solutions in the knowledge base
  • Coordinate with level 3 support for complex issues
  • Monitor system performance and reliability
  • Assist in implementing IT solutions

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationITIL knowledge

Job Keywords

IT SupportService DeskTroubleshootingTechnicalCustomer Service

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