IT Service Desk Associate
Conduent
Posted
3 weeks ago
Metro Cebu
Onsite
PHP 30K
Entry Level
Full Time
Sema Summary
The IT Service Desk Associate will provide customer service resolution for operational and service-related incidents. This role requires logging incidents, categorizing requests, and ensuring timely resolution.
About Company
Conduent delivers digital business solutions and services across various sectors, leveraging advanced technologies to enhance customer experiences and improve operational efficiency.
Core Requirements
- Vocational Diploma or Bachelor's Degree in Engineering or equivalent.
- 6 months to 1 year experience in SQL.
- Background in VMWare.
- Strong customer service skills.
- Ability to work night shifts.
Responsibilities
- Log all incident and service request details.
- Categorize and prioritize service requests.
- Provide customer service resolution for incidents.
- Route incidents that cannot be immediately handled.
- Manage requests and incident reports from customers.
- Deliver courteous service to end-users.
- Ensure incidents are resolved and closed.
Must Have skills
Job Keywords
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