IT Service Desk Analyst
SoftwareOne
Posted
23 hours ago
Chennai, Tamil Nadu, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
As an IT Service Desk Analyst at SoftwareOne, you will be responsible for managing and resolving IT incidents at both first and second levels. Key tasks include user access management, supporting IT infrastructure, and other IT service operations while ensuring high customer satisfaction. The role requires strong problem-solving skills and effective communication, with a Bachelor's degree preferred. This is a full-time position located in Chennai, India.
About Company
SoftwareOne is a global, AI-powered software and cloud solutions provider formed through the merger with Crayon. With operations in over 70 countries, they focus on innovative IT solutions while empowering employee growth and collaboration.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in IT support
- Strong problem-solving skills
- Excellent verbal and written communication
- Experience with service desk software
Responsibilities
- Register and resolve IT incidents and requests
- Monitor network operations center (NOC)
- Perform Windows imaging and reimaging tasks
- Manage user access in Active Directory
- Document best practices and processes
- Escalate unresolved issues to higher support levels
- Ensure customer satisfaction through effective service
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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