IT Manager
Tata Communications
Posted
last week
Chennai, Tamil Nadu, India
Onsite
INR 80K
Mid Level
Full Time
Sema Summary
The IT Help Desk Manager manages user support and drives operational excellence. They oversee ITIL processes and enhance customer experience through automation and proactive support.
About Company
Tata Communications is a digital ecosystem enabler that powers the fast-growing digital economy. They significantly contribute to internet infrastructure and enterprise digital transformation globally.
Core Requirements
- Bachelor's degree in IT or related field
- 8-12 years of IT support experience
- 3-5 years in a managerial role
- ITIL v4 certification
- Experience in global service desk environments
Responsibilities
- Lead end-user IT support functions.
- Manage ITIL service management processes.
- Ensure SLA compliance and service quality.
- Drive root cause analysis for incidents.
- Oversee 24/7 service desk operations.
- Lead and mentor support teams.
- Act as a primary point of contact for stakeholders.
Must Have skills
Job Keywords
Similar Jobs
IT Manager
Snapmint
Mumbai, Maharashtra, India
IT Manager
RMV Workforce Corporation
Mumbai, Maharashtra, India
IT Manager
SUN PHARMA
Vadodara, Gujarat, India
IT Manager
Reckitt
Hyderabad, Telangana, India
IT Manager
Mattel, Inc.
Hyderabad, Telangana, India
IT Manager
Forvis Mazars
Pune, Maharashtra, India
IT Manager
Protera
Mumbai Metropolitan Region
IT Manager
iBASIS
Hyderabad, Telangana, India
Manager
Semesteria
Hyderabad, Telangana
Manager
PwC India
Greater Kolkata Area
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.