IT Infrastructure Supervisor
Kintetsu World Express
Posted
3 weeks ago
Hanoi, Hanoi, Vietnam
Onsite
VND 30M
Mid Level
Full Time
Sema Summary
The IT Infrastructure Supervisor ensures alignment of IT operations with business objectives. This role involves managing IT-related activities and supporting daily operations within the IT Division.
About Company
Kintetsu World Express is a leading provider of logistics services, including air and ocean freight, customs brokerage, and distribution. The company is committed to delivering high-quality logistics solutions globally.
Core Requirements
- Bachelor’s degree in computer science or related field
- 5 years of experience in IT Helpdesk/Operation
- Strong technical knowledge of network and PC operating systems
- Experience with MS365/VMware/Backup solutions
- Upper-Intermediate English skills
Responsibilities
- Create operational rules and policies for team members
- Delegate service support responsibilities to enhance delivery pace
- Monitor team effectiveness and implement new techniques as needed
- Manage crisis situations to prevent escalation of customer issues
- Maintain records of daily operations for tracking customer needs
- Review and rectify client complaints in collaboration with departments
- Organize training for team members on best practices
Benifits
- Annual Leave: 12 days/year
- 13 months salary
- Tet bonus
- Annual performance bonus
- 24 hours Accident Insurance
Must Have skills
Job Keywords
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