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Kintetsu World Express

IT Infrastructure Supervisor

Kintetsu World Express

Posted

3 weeks ago

Hanoi, Hanoi, Vietnam

Onsite

VND 30M

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The IT Infrastructure Supervisor ensures alignment of IT operations with business objectives. This role involves managing IT-related activities and supporting daily operations within the IT Division.

About Company

Kintetsu World Express is a leading provider of logistics services, including air and ocean freight, customs brokerage, and distribution. The company is committed to delivering high-quality logistics solutions globally.

Core Requirements

  • Bachelor’s degree in computer science or related field
  • 5 years of experience in IT Helpdesk/Operation
  • Strong technical knowledge of network and PC operating systems
  • Experience with MS365/VMware/Backup solutions
  • Upper-Intermediate English skills

Responsibilities

  • Create operational rules and policies for team members
  • Delegate service support responsibilities to enhance delivery pace
  • Monitor team effectiveness and implement new techniques as needed
  • Manage crisis situations to prevent escalation of customer issues
  • Maintain records of daily operations for tracking customer needs
  • Review and rectify client complaints in collaboration with departments
  • Organize training for team members on best practices

Benifits

  • Annual Leave: 12 days/year
  • 13 months salary
  • Tet bonus
  • Annual performance bonus
  • 24 hours Accident Insurance

Must Have skills

Excellent communication skillsStrong management abilitiesAnalytical and problem-solving skillsAbility to prioritize tasks effectivelySelf-study and learning capabilities

Job Keywords

IT SupervisorInfrastructure ManagementLogisticsTeam LeadershipTechnical Support

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