IT Helpdesk
Lenovo PCCW Solutions
Posted
3 weeks ago
Wilayah Persekutuan Kuala Lumpur, Malaysia
Onsite
MYR 3K
Entry Level
Full Time
Sema Summary
The IT Helpdesk role involves providing technical assistance to users through various communication channels. Candidates should have a background in IT support and be proficient in multiple languages.
About Company
Lenovo PCCW Solutions (LPS) is a leading IT and technology solutions provider in the Asia Pacific region, focusing on digital transformation and AI-powered solutions.
Core Requirements
- Diploma or Degree in Computer Science or related field
- 0-2 years of IT support experience
- Basic understanding of IT systems
- Proficient in English, Mandarin, and Cantonese
- Good interpersonal and communication skills
Responsibilities
- Serve as the first point of contact for technical assistance
- Log and manage incidents in the ITSM tool
- Perform initial diagnosis and resolve issues
- Escalate unresolved issues to higher support levels
- Monitor open tickets and ensure timely follow-up
- Maintain documentation of user interactions
- Provide status updates to users on ticket progress
Benifits
- Shift allowance
- Time-off for public holidays
Must Have skills
Job Keywords
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