IT Helpdesk
SHIFT ASIA
Posted
3 weeks ago
Ho Chi Minh City, Vietnam
Remote
VND 12M
Entry Level
Full Time
Sema Summary
The Junior IT Helpdesk position involves providing technical support and maintaining IT equipment. The role requires troubleshooting various hardware and software issues while ensuring compliance with security regulations.
About Company
SHIFT ASIA is a software development company based in Ho Chi Minh City, providing high-quality software development and testing services. Founded in 2016, it operates independently from its Tokyo-based parent company, SHIFT Inc.
Core Requirements
- College or University degree in Information Technology
- 2-3 years of experience in IT support
- Knowledge of Windows, macOS, and Linux
- Strong troubleshooting skills
- Good English communication skills
Responsibilities
- Deploy and maintain computers and office equipment
- Provide remote and on-site user support
- Manage user accounts and permissions
- Monitor IT equipment usage
- Liaise with service providers for issue resolution
- Assist with IT procurement
- Ensure compliance with security policies
Benifits
- Hybrid working
- 13th month salary
- Performance and salary review twice a year
- Annual health checkup
- Clear career path
Must Have skills
Job Keywords
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