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Cognizant

IT Helpdesk

Cognizant

Posted

last week

Quezon City, National Capital Region, Philippines

Onsite

PHP 25K

Entry Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Cognizant is seeking an IT Helpdesk professional for onsite support in Quezon City. This role requires strong communication skills and a commitment to a shifting work schedule.

About Company

Cognizant is a leading global organization in IT services and consulting, serving a diverse clientele across various industries.

Core Requirements

  • Completed 2 years in college or SHS graduate
  • At least 1 year of Service Desk/Help Desk experience
  • Good communication skills
  • Willingness to work onsite
  • Ability to work on a shifting schedule

Responsibilities

  • Provide technical support to users
  • Troubleshoot hardware and software issues
  • Assist in setting up user accounts and profiles
  • Ensure timely response to service desk tickets
  • Maintain documentation of support processes
  • Collaborate with IT teams for escalations
  • Train users on software and system usage

Benifits

  • Competitive Salary
  • Career Growth
  • Supportive Work Environment

Must Have skills

Communication skillsTechnical troubleshootingCustomer serviceProblem-solving skillsAbility to learn new technologies

Job Keywords

HelpdeskIT SupportCustomer ServiceTechnical AssistanceService Desk

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