IT Helpdesk
HPT Vietnam Corporation
Posted
3 weeks ago
Ho Chi Minh City, Ho Chi Minh City, Vietnam
Onsite
VND 22M
Mid Level
Full Time
Sema Summary
The IT Helpdesk position involves supporting IT operations and resolving complex technical issues. Candidates should have strong analytical skills and experience in IT Helpdesk or IT Operations.
About Company
HPT Vietnam Corporation specializes in IT services and consulting, with over 30 years of experience in implementing advanced ICT technologies for clients in Vietnam and globally.
Core Requirements
- 5 years of experience in IT Helpdesk or IT Operations
- Experience in leading and developing team members
- Ability to handle complex customer cases
- Strong analytical thinking and problem-solving skills
- Good English communication skills
Responsibilities
- Assist the IT Location Manager with daily IT tasks
- Resolve complex technical requests from customers
- Coordinate with IT teams across multiple countries
- Conduct Root Cause Analysis and propose long-term solutions
- Lead Knowledge Sharing and Customer Enablement activities
- Organize and facilitate technical meetings
- Monitor and advise on technical activities at assigned sites
Benifits
- Lương tháng 13
- Chi phí nghỉ hè
- Hỗ trợ xe đưa đón
- Hỗ trợ cơm trưa
- Khám sức khỏe định kỳ
Must Have skills
Job Keywords
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