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HRchannels Group

IT Helpdesk

HRchannels Group

Posted

15 hours ago

Hanoi Capital Region

Onsite

USD 1K

Full Time

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Sema Summary

The IT Helpdesk position at HRchannels Group involves providing technical support and assistance to users in the Hanoi Capital Region. Responsibilities include resolving IT issues, maintaining IT systems, and ensuring user satisfaction. The role is full-time and requires on-site attendance. Candidates should have a technical background and good communication skills. The salary for this position is $1,000 per month.

About Company

HRchannels Group is focused on delivering comprehensive HR solutions and services within the technology sector.

Core Requirements

  • Technical knowledge in IT support
  • Excellent communication skills
  • Problem-solving abilities
  • Experience with helpdesk software
  • Team collaboration

Responsibilities

  • Provide technical support to users
  • Resolve hardware and software issues
  • Maintain IT systems and networks
  • Document support activities
  • Assist in IT projects and implementations
  • Train users on IT procedures
  • Collaborate with IT teams

Must Have skills

Technical supportProblem-solvingCommunicationIT knowledgeCustomer service

Nice To Have Skills

Helpdesk software experienceTeamworkProject managementAnalytical skillsIT certifications

Tools Knowledge Requried

Helpdesk softwareRemote access toolsTicketing systemsMicrosoft OfficeNetworking tools

Job Keywords

IT supportHelpdeskTechnical assistanceCustomer serviceTroubleshooting

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