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IT Helpdesk Engineer
Shopee
Posted
3 weeks ago

Bangkok

Onsite

THB 30K

Junior Level

Full Time

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IT Support Helpdesk Engineer Technology

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Sema Summary

As an IT Helpdesk Engineer at Shopee, you will provide technical support and assistance to end-users in a fast-paced environment. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and maintaining IT systems. This position is ideal for junior professionals looking to enhance their skills in IT support. The job requires strong problem-solving abilities and effective communication skills. Employment is on-site in Bangkok.

About Company

Shopee is a leading e-commerce platform in Southeast Asia, known for its user-friendly interface and commitment to customer satisfaction. The company is dedicated to providing a seamless shopping experience and supports various online businesses.

Core Requirements

Bachelor's degree in IT or related field
Strong problem-solving skills
Effective communication skills
Basic understanding of hardware and software
Ability to work in a team

Responsibilities

Provide technical support to end-users
Troubleshoot hardware and software issues
Manage user accounts and permissions
Maintain IT systems and networks
Ensure timely resolution of technical problems
Document support requests and solutions
Assist in IT projects as needed

Must Have skills

Problem-solvingTechnical supportCommunicationHardware knowledgeSoftware troubleshooting

Nice To Have Skills

Customer serviceTeam collaborationTime managementNetwork maintenanceSystem documentation

Tools Knowledge Requried

Ticketing SystemRemote Support SoftwareWindowsLinuxOffice Suite

Job Keywords

IT SupportHelpdeskTechnical AssistanceTroubleshootingCustomer Service

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