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DHL Supply Chain

IT Customer Solutions Manager

DHL Supply Chain

Posted

yesterday

Maharashtra, India

Onsite

INR 50K

Full Time

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Sema Summary

As an IT Customer Solutions Manager at DHL Supply Chain in Maharashtra, India, you will be responsible for overseeing customer interactions and ensuring that IT solutions effectively meet client needs. Candidates should possess a solid understanding of logistics and customer service best practices. While specific prior experience levels are not indicated, having a background in IT management would be advantageous. The role does not specify remote work, so presence in Maharashtra may be required. The expected salary for this position is around INR 50,000 per month.

About Company

DHL Supply Chain is a leading global logistics company known for providing comprehensive supply chain solutions, leveraging advanced technology to meet customer needs and deliver excellence in service.

Core Requirements

  • Bachelor's Degree in IT or related field
  • Experience in customer solutions
  • Strong IT background
  • Knowledge of logistics systems
  • Leadership experience

Responsibilities

  • Manage customer relationships effectively
  • Develop tailored IT solutions for clients
  • Oversee project implementation and execution
  • Coordinate with IT teams and clients
  • Monitor and improve service delivery
  • Evaluate customer feedback to enhance solutions
  • Ensure compliance with company standards

Must Have skills

IT managementCustomer serviceProject managementLogistics knowledgeProblem solving

Nice To Have Skills

Team leadershipCommunicationData analysisTechnical documentationChange management

Tools Knowledge Requried

Microsoft OfficeCRM softwareProject management toolsData analysis toolsLogistics software

Job Keywords

IT ManagerCustomer SolutionsProject ManagementLogisticsCRM

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