IT Client Service Owner
Strada
Posted
last week
Bagumbayan, Calabarzon
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The IT Client Service Owner will manage customer service and ticketing processes while ensuring compliance with ITIL practices. The role includes coordinating system upgrades, stakeholder communication, and maintaining reporting dashboards.
About Company
Strada is a global leader in people and payroll solutions, specializing in simplifying workforce management. With over 30 years of experience, Strada serves 1,400 customers in more than 180 countries.
Core Requirements
- University degree in IT or related fields
- Proven experience with ServiceNow
- Understanding of ITIL Service Delivery
- Knowledge of cloud-based reporting tools
- Experience with automation tools
Responsibilities
- Monitor and manage ServiceNow tickets
- Ensure compliance with ITIL processes
- Prepare monthly service reviews and reports
- Support internal and external audits
- Communicate with stakeholders about system maintenance
- Coordinate service review meetings
- Provide project support during onboarding and integrations
Benifits
- competitive total rewards package
- continuing education & training
Must Have skills
Job Keywords
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