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Investigation Specialist
Amazon
Posted
3 months ago

Philippines

Remote

PHP 25K

Junior Level

Contract

Job Categories

Investigation Analytics E-commerce Customer Operations

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Sema Summary

The Investigation Specialist at Amazon will focus on analyzing online e-commerce risks. This role involves making independent decisions and collaborating with team members in a dynamic environment.

About Company

Amazon is a global leader in e-commerce and technology, focused on customer satisfaction and innovation. The company fosters a diverse and inclusive workplace, promoting career advancement opportunities and employee development.

Core Requirements

Bachelors Degree or equivalent experience
1 year experience in investigation or related field
Proficiency with Microsoft Office
Excellent English communication skills
Ability to work flexible shifts

Responsibilities

Authenticate customers and transactions
Make independent decisions related to investigations
Collaborate with internal and external teams
Analyze problems and provide solutions
Meet productivity and quality assurance standards
Handle customer inquiries and conflicts
Maintain data security and confidentiality

Benifits

Career growth
Upskilling programs
Disability coverage
Mentoring relationships
Inclusive workplace

Must Have skills

Analytical skillsProblem-solvingCustomer service excellenceInterpersonal communicationTime management

Job Keywords

InvestigationE-commerceCustomer ServiceAnalyticalFraud Detection

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