Intern
Housing & Development Board
Posted
3 weeks ago
Singapore, Singapore
Remote
SGD 1K
Intern Level
Internship
Sema Summary
This internship focuses on enhancing customer service experience at HDB. Interns will analyze feedback and develop recognition programs for staff excellence.
About Company
The Housing & Development Board (HDB) is Singapore's public housing authority, responsible for planning and developing public housing towns.
Core Requirements
- Currently enrolled in a relevant degree program.
- Familiarity with design thinking.
- Strong analytical skills.
- Ability to engage with customers and staff.
- Experience in design and creative work.
Responsibilities
- Analyze customer feedback from various channels.
- Conduct ground observations at HDB Branches.
- Design internal audit methodologies for customer touchpoints.
- Organize appreciation events for staff excellence.
- Create service excellence collaterals.
- Review compliment submission processes.
- Propose solutions for service improvement.
Must Have skills
Job Keywords
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