Insurance Trainer
TP
Posted
3 weeks ago
Muntinlupa City, National Capital Region, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Insurance Trainer is responsible for designing and delivering training programs for agents. This role ensures staff are equipped to provide compliant customer service in insurance billing and account management.
About Company
TP is a global digital business services company that supports communities and clients through advanced, digitally-powered business services.
Core Requirements
- Bachelor’s degree preferred
- 1-2 years of insurance experience
- 2-3 years of contact center experience
- Strong knowledge of insurance billing processes
- Excellent communication and presentation skills
Responsibilities
- Conduct onboarding and refresher training sessions
- Deliver training on account management inquiries
- Create and update training materials and modules
- Provide targeted coaching to improve agent performance
- Monitor post-training performance for knowledge transfer
- Gather feedback to refine training programs
- Stay updated on insurance industry regulations
Must Have skills
Job Keywords
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