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Infra Tech Support Practitioner
Accenture
Posted
2 days ago

Bhubaneswar, Odisha, India

Remote

INR 50K

Full Time

Job Categories

Support Technology IT Infrastructure Customer

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Sema Summary

As an Infra Tech Support Practitioner at Accenture, you'll be responsible for providing technical support in a hybrid work environment. The role involves troubleshooting and resolving technical issues related to infrastructure services. Ideal candidates should have a background in IT support and be equipped to provide excellent customer service. This full-time position is located in Bhubaneswar, India, with a competitive salary estimate. Accenture is known for its innovative approach and commitment to employee development.

About Company

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Their extensive industry expertise gives clients a competitive edge.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Strong problem-solving skills
Exceptional communication abilities
Ability to work in a hybrid model

Responsibilities

Provide technical support for infrastructure services.
Troubleshoot and resolve technical issues.
Assist customers with inquiries regarding services.
Document issues and resolutions for future reference.
Collaborate with team members on technical projects.
Stay updated on new technologies and industry trends.
Ensure customer satisfaction through effective communication.

Must Have skills

Technical supportProblem-solvingCommunicationCustomer serviceIT troubleshooting

Nice To Have Skills

Project managementNetworking knowledgeCloud servicesTeam collaborationAdaptability

Tools Knowledge Requried

ITSM toolsRemote support softwareTicketing systemsOffice applicationsCollaboration platforms

Job Keywords

Technical SupportIT ServicesCustomer SupportInfrastructureAccenture

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