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Infra Tech Support Practitioner
Accenture
Posted
yesterday

Pune, Maharashtra, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Support IT Technology Engineering Operations

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Sema Summary

Accenture is looking for an Infra Tech Support Practitioner to join their team in Pune, India. The role involves providing technical support and resolving issues related to IT infrastructure. Candidates should have some experience in tech support, a good understanding of technology operations, and the ability to troubleshoot effectively. This full-time position is suited for junior-level professionals eager to advance their careers in technology support.

About Company

Accenture is a global professional services company specializing in IT services and consulting, providing solutions across various industries and sectors.

Core Requirements

Bachelor's degree in IT or related field
Experience in technical support
Strong problem-solving skills
Good communication abilities
Ability to work collaboratively

Responsibilities

Provide technical support to users
Resolve customer issues efficiently
Maintain IT infrastructure systems
Collaborate with other IT teams
Document resolutions for future reference
Assist in system upgrades and maintenance
Train users on new systems and tools

Must Have skills

Technical supportProblem-solvingCommunicationIT infrastructure knowledgeTeamwork

Nice To Have Skills

Customer serviceTime managementAnalytical skillsAdaptabilityConflict resolution

Tools Knowledge Requried

Helpdesk softwareTicketing systemsOperating systemsNetworking toolsRemote support tools

Job Keywords

technical supportinfra supportIT techniciancustomer servicetroubleshooting

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