Incident Manager
People Prime Worldwide
Posted
3 months ago
Noida
Onsite
INR 67K
Mid Level
Full Time
Sema Summary
We are seeking a Situation Management Specialist to manage incidents effectively. This role involves ownership of incidents and communication with stakeholders in a 24×7 environment.
About Company
People Prime Worldwide specializes in delivering innovative IT solutions tailored for business success. They provide services in IT Consulting, Staff Augmentation, and Managed Services.
Core Requirements
- Bachelor's degree in IT or related field
- 3-5 years of experience in incident management
- Strong communication skills
- Proficiency in ticket handling systems like SNOW
- Experience in managing high-pressure situations
Responsibilities
- Manage Sev1, Sev2, and urgent Sev3 incidents end-to-end.
- Log incidents via SNOW Portal through various communication channels.
- Lead and steer incident calls until closure.
- Provide clear updates and communicate ETAs during incidents.
- Maintain accurate data in MIM/SNOW portal.
- Publish weekly/monthly dashboards for incident analysis.
- Recommend and drive process improvements.
Must Have skills
Job Keywords
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