Incident Manager
NCR Atleos
Posted
last week
Cebu, Central Visayas, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Incident Manager will manage outage situations impacting ATM fleets and ensure timely resolution of incidents. They will also follow through on open issues while providing excellent customer service.
About Company
NCR Atleos improves operational efficiency for financial institutions while offering innovative self-service solutions. Based in Atlanta, it has a large global workforce dedicated to maximizing customer experiences.
Core Requirements
- Bachelor's degree in a related field.
- Experience in incident management.
- Strong communication skills.
- Ability to work in high-pressure situations.
- Familiarity with customer support tools.
Responsibilities
- Create action items to resolve incidents.
- Manage outage situations for ATM fleets.
- Return customer calls and troubleshoot issues.
- Utilize experience for customer solutions.
- Ensure service activities meet SLAs.
- Work in a high-volume call center environment.
- Participate in special projects for process improvement.
Must Have skills
Job Keywords
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