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Implementation Specialist
Thunes
Posted
2 days ago

Singapore, Singapore

Onsite

SGD 5K

Full Time

Job Categories

Implementation Support Customer Consulting Technology

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Sema Summary

The Implementation Specialist role at Thunes involves supporting customer onboarding and ensuring smooth integration of solutions. The position requires the ability to troubleshoot and resolve issues in a timely manner. You will be responsible for managing client communications and project timelines. Candidates should possess strong problem-solving skills and have experience in customer support or consulting within the technology sector. This is a full-time, on-site position based in Singapore.

About Company

Thunes is a technology-driven company focused on providing seamless payment solutions across global markets, enhancing the way businesses handle transactions.

Core Requirements

Bachelor's degree in relevant field
Experience in customer support
Strong communication skills
Problem-solving abilities
Familiarity with payment systems

Responsibilities

Onboard new clients and set up accounts
Support clients with integration and troubleshooting
Communicate project timelines and updates
Collaborate with internal teams on client needs
Document client interactions and resolutions
Provide ongoing customer support
Analyze feedback to improve implementation processes

Must Have skills

CommunicationProblem-solvingCustomer supportTechnical understandingProject management

Nice To Have Skills

Experience with payment platformsData analysisTeam collaborationAdaptabilityTime management

Tools Knowledge Requried

CRMJIRASlackData analytics tools

Job Keywords

ImplementationCustomer SupportIntegrationProject ManagementTechnology

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