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Hotel Specialist
Aston Pontianak Hotel & Convention Center
Posted
yesterday

Pontianak, West Kalimantan, Indonesia

Onsite

IDR 5M

Entry Level

Full Time

Job Categories

Hospitality Customer Service Management Sales

Match

Skills

Experience

Industry

Sema Summary

The Hotel Specialist role at Aston Pontianak Hotel & Convention Center involves managing guest services, enhancing customer experiences, and providing support in hotel operations. Candidates should have a background in hospitality, strong communication skills, and a commitment to customer satisfaction. The position is based in Pontianak, Indonesia, and is a full-time role, ideal for individuals looking to develop their careers in a vibrant hotel environment.

About Company

Aston Pontianak Hotel & Convention Center provides premium hospitality services in Pontianak, Indonesia, catering to both local and international guests with exceptional offerings in accommodations and customer service.

Core Requirements

Bachelor's degree in Hospitality Management or related field
Strong interpersonal skills
Basic knowledge of hotel operations
Customer service experience
Ability to work in a team

Responsibilities

Manage guest inquiries and requests.
Assist in daily hotel operations.
Ensure high standards of customer service.
Collaborate with various hotel departments.
Conduct check-ins and check-outs.
Provide information about hotel amenities.
Handle guest complaints and feedback.

Must Have skills

Communication skillsCustomer serviceProblem-solvingTeam collaborationTime management

Nice To Have Skills

Sales experienceMultilingualLeadership

Job Keywords

hospitalitycustomer servicehotel managementcommunicationguest relations

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