Helpdesk Specialist
Cognizant
Posted
yesterday
Gurgaon, Haryana, India
Remote
INR 40K
Mid Level
Full Time
Sema Summary
Cognizant is seeking a Helpdesk Specialist to manage and resolve customer inquiries in a hybrid role from Gurgaon, Haryana, India. The specialist will be responsible for responding to support requests, resolving issues, and ensuring high levels of customer satisfaction. Candidates should have experience in customer service and technical problem-solving. The position is full-time and suited for mid-level professionals. The company fosters a hybrid work environment, offering flexibility.
About Company
Cognizant is a leading professional services company that transforms clients' business, operating, and technology models for the digital age.
Core Requirements
- Bachelor's degree
- Experience in customer support
- Troubleshooting skills
- Strong communication skills
- Technical knowledge
Responsibilities
- Handle customer inquiries effectively
- Troubleshoot technical issues
- Document support interactions
- Provide solutions and guidance
- Collaborate with IT teams
- Ensure customer satisfaction
- Manage service requests and escalations
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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