Helpdesk Associate
Asticom Technology Inc.
Posted
3 months ago
Taguig, National Capital Region, Philippines
Onsite
PHP 20K
Junior Level
Full Time
Sema Summary
The Helpdesk Associate provides front-line support to employees, resolving concerns and ensuring timely assistance. This role requires strong problem-solving skills and effective communication with various teams.
About Company
Asticom Technology Inc. is a Philippine-based shared service company focused on delivering high-quality responsive services. It operates under the Ayala conglomerate and emphasizes employee development and customer experience.
Core Requirements
- Bachelor’s degree
- Strong problem-solving skills
- Good communication skills
- Ability to multitask
- Willingness to work in shifting schedules
Responsibilities
- Provide front-line support to employees
- Resolve internal GCash process concerns
- Escalate issues when necessary
- Manage concerns within defined SLAs
- Support multiple internal teams
- Assist in documentation
- Participate in training programs
Benifits
- Flexible work arrangements
- Career growth opportunities
- Online learning resources
- Diversity and inclusion initiatives
Must Have skills
Job Keywords
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