Helpdesk Associate
NTT DATA North America
Posted
last week
Noida, Uttar Pradesh, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
The Helpdesk Associate role involves providing IT support and troubleshooting for technical issues. This position is vital for ensuring customer satisfaction and smooth operations.
About Company
NTT DATA is a recognized leader in IT services and solutions, providing comprehensive support to businesses worldwide.
Core Requirements
- Bachelor's degree in IT or related field
- Strong communication skills
- Problem-solving experience
- Knowledge of helpdesk software
- Customer service experience
Responsibilities
- Provide technical support for IT issues.
- Respond to customer inquiries promptly.
- Document troubleshooting processes.
- Ensure timely resolution of service requests.
- Collaborate with technical teams.
- Maintain knowledge base documentation.
- Train junior staff on helpdesk procedures.
Must Have skills
Job Keywords
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