Helpdesk Analyst
SJ Group
Posted
6 days ago
Mandaluyong, National Capital Region, Philippines
Onsite
PHP 30K
Entry Level
Full Time
Sema Summary
The Helpdesk Analyst will assist users with technical issues and provide support. This role is essential for maintaining optimal IT operations within the company.
About Company
SJ Group specializes in providing top-notch support services and solutions across various sectors.
Core Requirements
- Bachelor's degree in Information Technology or related field.
- Experience in technical support or helpdesk role.
- Strong troubleshooting skills.
- Excellent communication skills.
- Ability to work in a fast-paced environment.
Responsibilities
- Provide technical support to users.
- Troubleshoot hardware and software issues.
- Manage user accounts and access permissions.
- Document issues and resolutions.
- Collaborate with IT teams for escalated issues.
- Conduct training for end-users.
- Maintain IT inventory and hardware supplies.
Must Have skills
Job Keywords
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