Helpdesk Analyst
SolarWinds
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 80K
Senior Level
Full Time
Sema Summary
The role of Senior Helpdesk Analyst at SolarWinds involves providing expert technical support and managing IT operations in Bengaluru. The candidate will also mentor junior staff and ensure seamless end-user experiences.
About Company
SolarWinds is a software development company focused on simplifying IT management for businesses. They emphasize a people-first culture and promote inclusivity and community growth.
Core Requirements
- 5+ years of experience in IT support
- Familiarity with Microsoft Intune and JAMF
- Expertise in Microsoft 365 administration
- Strong problem-solving skills
- Excellent communication abilities
Responsibilities
- Provide expert technical support for hardware and software issues
- Support end-user devices and AV systems
- Mentor junior IT staff
- Manage service tickets and prioritize issues
- Administer modern desktop environments
- Collaborate with global IT teams
- Lead remote onboarding for new hires
Benifits
- health insurance
- paid vacation
- sick leave
- education reimbursement
- work-life balance
Must Have skills
Job Keywords
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