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Help Desk Analyst
Travelport
Posted
3 months ago

Makati, National Capital Region, Philippines

Remote

PHP 50K

Mid Level

Full Time

Job Categories

Support Tech Customer Travel Service

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Sema Summary

Travelport is seeking a Help Desk Analyst to provide technical support for their travel solutions. The role involves managing customer inquiries and troubleshooting issues across various communication channels.

About Company

Travelport is a leading travel retail platform that connects buyers and sellers in the travel industry, enhancing the customer experience through technology.

Core Requirements

At least 2 years of experience in travel environments.
Knowledge of GDS, specifically Galileo.
Ability to build strong customer relationships.
Excellent English communication skills.
Capability to work in a team-oriented environment.

Responsibilities

Provide Helpdesk support for Travelport products.
Manage incidents across multiple channels.
Troubleshoot technical and functional issues.
Report and track incidents through the management system.
Ensure prompt resolution of customer problems.
Promote self-service options for customers.
Strive to improve performance and customer satisfaction.

Must Have skills

GDS knowledgeTechnical troubleshootingCustomer supportCommunication skillsTeam collaboration

Job Keywords

Help DeskTechnical SupportCustomer ServiceTravel TechnologyIncident Management

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