Help Desk Analyst
Jigya Software Services
Posted
last week
Remote
Remote
USD 6K
Mid Level
Full Time
Sema Summary
This role requires providing technical support as a first point of contact for users. Strong communication skills and the ability to troubleshoot are essential.
About Company
Jigya Software Services is an international Minority Business Enterprise consulting company, providing IT services and consulting with a focus on various industries since 1999.
Core Requirements
- 1-3 years of experience in IT support
- Fluent English communication skills
- Understanding of English accents
- Strong problem-solving skills
- Ability to work flexible shifts
Responsibilities
- Provide Tier 1 technical support via phone and chat
- Troubleshoot hardware, software, and network issues
- Log and track incidents using ITSM tools
- Maintain adherence to Service Level Agreements
- Demonstrate empathy and professionalism in customer interactions
- Escalate complex tickets to Tier 2 teams
- Document all communications accurately
Must Have skills
Job Keywords
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