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Head of Operations
Prime Video & Amazon MGM Studios
Posted
3 weeks ago

Hyderabad, Telangana, India

Onsite

INR 150K

Senior Level

Full Time

Job Categories

Management Operations Streaming Entertainment Technology

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Sema Summary

The Head of Operations will lead the Amazon Video Operations Center in India, overseeing live streaming events globally. This role requires strategic thinking and operational execution to enhance customer experience.

About Company

Prime Video & Amazon MGM Studios is a leading entertainment provider focused on delivering a world-class digital video customer experience. The company produces original films and series for a global audience.

Core Requirements

Bachelor’s degree in Computer Science or related field
7+ years in technical support or operations
3+ years in a leadership role
Strong experience with live streaming technologies
Excellent communication skills

Responsibilities

Lead and mentor a global team of support engineers
Oversee day-to-day operations of live streaming events
Ensure flawless execution of events across time zones
Provide technical support for troubleshooting streaming issues
Collaborate with product and engineering teams
Evaluate and enhance event support systems
Lead incident management and root cause analysis

Must Have skills

Live streaming technologiesMedia protocols (RTMP, HLS, DASH)Cloud-based streaming platformsIncident managementExcellent problem-solving skills

Job Keywords

OperationsLive StreamingTechnical SupportTeam LeadershipIncident Management

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