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Head of Operations
Prodapt
Posted
last week

Chennai, Tamil Nadu, India

Onsite

INR 120K

Senior Level

Full Time

Job Categories

Management Strategy IT Operations Telecom

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Sema Summary

The Head of Operations will lead the business strategy for telecom BPO/BPM operations, focusing on revenue growth and new delivery models. This role demands collaboration with various teams to drive operational excellence and technological transformation.

About Company

Prodapt is a leading technology partner specializing in the Connectedness industry, offering consulting and managed services to major telecom enterprises. With a global presence and a certified great workplace culture, Prodapt is recognized for its innovative solutions in the telecom sector.

Core Requirements

Bachelor's degree in Engineering or relevant field.
10+ years of experience in operations management.
Expertise in telecom BPO/BPM processes.
Strong leadership and team management skills.
Experience with automation and digital strategy.

Responsibilities

Define and execute business strategy for telecom BPO.
Drive revenue growth through new customer acquisition.
Lead expansion of existing accounts and new business.
Champion technology-led transformation initiatives.
Oversee end-to-end network operations management.
Develop cybersecurity strategy and governance.
Implement process improvements and operational best practices.

Must Have skills

Telecom industry knowledgeStrategic planningProject managementTeam leadershipAnalytical thinkingAutomation toolsCybersecurity practices

Job Keywords

operations managementtelecomBPOstrategyleadership

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