Semesteria Logo
Hyatt Regency

Guest Services Specialist

Hyatt Regency

Posted

3 weeks ago

Chennai, Tamil Nadu

Onsite

INR 30K

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Guest Services Specialist role at Hyatt Regency involves providing exceptional customer service and ensuring guests' needs are met during their stay. Responsibilities include assisting guests with inquiries, managing reservations, and addressing any concerns. Strong interpersonal skills and a customer-focused attitude are essential for this position. The role is full-time, located in Chennai, India, and provides a competitive salary. Potential for career growth in the hospitality industry is a notable benefit.

About Company

Hyatt Regency is a global hospitality company known for providing exceptional customer service and luxurious accommodations. Their commitment to guest satisfaction makes them a leader in the hospitality sector.

Core Requirements

  • High school diploma
  • Experience in customer service
  • Strong communication skills
  • Ability to work in a team
  • Attention to detail

Responsibilities

  • Assist guests with check-in and check-out processes
  • Manage guest inquiries and requests
  • Resolve guest complaints effectively
  • Provide information about hotel services and amenities
  • Coordinate with other departments for guest needs
  • Maintain a clean and organized front desk area
  • Ensure guest satisfaction throughout their stay

Must Have skills

Customer serviceCommunicationProblem-solvingTeamworkAttention to detail

Nice To Have Skills

Multilingual abilitiesHospitality experienceCRM software knowledgeSales skillsTime management

Tools Knowledge Requried

Hotel management softwareCRM toolsCommunication platforms

Job Keywords

guest servicescustomer supporthospitalityhotel operationsfront desk

Similar Jobs