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Hyatt Place

Guest Services

Hyatt Place

Posted

yesterday

Kuala Lumpur

Onsite

MYR 3K

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Hyatt Place is hiring for a Guest Services role based in Kuala Lumpur. This position involves engaging with guests, managing inquiries, and ensuring a high-quality service experience. While specific experience requirements are not listed, candidates should be enthusiastic and ready to work full-time on-site. The average monthly salary for this role is estimated at MYR3000, typical for the hospitality industry in Malaysia.

About Company

Hyatt Place is part of Hyatt Hotels Corporation, known for its commitment to delivering exceptional guest experiences. The brand offers comfortable accommodations and friendly service in prime locations.

Core Requirements

  • Excellent communication skills
  • Customer service experience
  • Ability to work in a team
  • Problem-solving abilities
  • High school diploma or equivalent

Responsibilities

  • Welcome and assist guests upon arrival.
  • Handle guest inquiries and resolve issues.
  • Maintain cleanliness and organization in guest areas.
  • Provide information about hotel services and local attractions.
  • Manage reservations and check-ins.
  • Collaborate with team members to enhance service delivery.
  • Support other hotel departments as needed.

Must Have skills

CommunicationCustomer serviceTeamworkProblem-solvingTime management

Nice To Have Skills

MultilingualSales experienceConflict resolutionAttention to detailAdaptability

Tools Knowledge Requried

Reservation systemsCommunication softwarePoint of sale systemsCustomer feedback tools

Job Keywords

guest serviceshospitalitycustomer supportservice industryKuala Lumpur

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