Guest Services Director
Accor
Posted
last week
Singapore, Singapore
Onsite
SGD 10K
Senior Level
Full Time
Sema Summary
The Guest Services Director oversees all guest services operations at the hotel. The role involves managing a team, ensuring guest satisfaction, and aligning services with hotel standards.
About Company
Accor is a global hospitality leader with a diverse portfolio of brands, dedicated to delivering exceptional guest experiences while fostering a culture of service.
Core Requirements
- Tertiary education or higher in hospitality.
- Minimum 5 years in a managerial role, preferably in guest services.
- Fluent in English, knowledge of a second language preferred.
- Knowledge of Opera system and quality management processes.
- Strong leadership and interpersonal skills.
Responsibilities
- Manage daily guest services operations.
- Lead guest services team in accordance with hotel standards.
- Oversee training and development of staff.
- Handle budgeting and revenue forecasting.
- Ensure guest satisfaction and service recovery.
- Conduct performance reviews and coaching.
- Coordinate departmental meetings for updates.
Benifits
- Birthday Leave
- Discounted Room Rates
- Duty Meals
Must Have skills
Job Keywords
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