Guest Services Associate
NUSTAR Resort
Posted
2 weeks ago
Cebu, Central Visayas, Philippines
Onsite
PHP 25K
Entry Level
Full Time
Sema Summary
The Guest Services Associate at NUSTAR Resort provides exceptional customer service in a fast-paced environment. They are responsible for handling customer communications and ensuring a seamless experience for guests.
About Company
NUSTAR Resort is the Philippines' first and only premier Integrated Resort in the Visayas and Mindanao, featuring a luxury mall, gaming floor, and hotels.
Core Requirements
- Bachelor's degree in any field
- 1-2 years related work experience
- Excellent communication skills
- Strong problem-solving abilities
- Experience with customer service software
Responsibilities
- Handle inbound and outbound communications through various channels.
- Develop rapport with customers to enhance loyalty.
- Provide feedback on reservation issues to operations.
- Generate performance reports for management.
- Ensure exceptional customer service.
- Work varied shifts, including nights and weekends.
- Utilize reservation and guest experience software.
Must Have skills
Job Keywords
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