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Guest Service Associate
Courtyard by Marriott
Posted
3 weeks ago

Chennai

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Hospitality Service Customer Management Support

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Skills

Experience

Industry

Sema Summary

As a Guest Service Associate at Courtyard by Marriott, you will provide exceptional customer service and assist guests with inquiries and requests. The role involves maintaining cleanliness and organization while ensuring guest satisfaction. Ideal candidates will have a friendly demeanor and attention to detail. This full-time position is suitable for individuals looking to start their career in hospitality.

About Company

Courtyard by Marriott is a global hospitality brand known for its commitment to providing quality service and welcoming environments for all guests. With properties in various locations, it offers a blend of comfort and convenience.

Core Requirements

High school diploma
Customer service experience
Strong communication skills
Ability to work in a team
Attention to detail

Responsibilities

Greet and welcome guests.
Assist with check-in and check-out processes.
Maintain cleanliness in the lobby and guest areas.
Address guest inquiries and provide information.
Collaborate with housekeeping for room readiness.
Handle guest complaints with professionalism.
Ensure a high level of customer satisfaction.

Must Have skills

Communication skillsCustomer serviceProblem-solvingOrganizationTeamwork

Nice To Have Skills

Multilingual abilitySales skillsTime management

Tools Knowledge Requried

Hotel management softwarePoint of sale systemsCommunication tools

Job Keywords

guest servicescustomer supporthospitalityfront deskservice associate

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