Guest Service Agent
Hilton
Posted
yesterday
Batu Ferringhi, Penang
Onsite
MYR 3K
Full Time
Sema Summary
The Guest Service Agent role at Hilton focuses on providing outstanding customer service to guests at the Batu Ferringhi location. Responsibilities likely include greeting guests, managing check-ins and check-outs, addressing guest inquiries, and ensuring overall guest satisfaction. Ideal candidates would demonstrate strong communication and interpersonal skills, along with a commitment to hospitality. This full-time position offers competitive monthly compensation in Malaysian Ringgit.
About Company
Hilton is a renowned global hospitality company dedicated to providing exceptional guest experiences through quality service and accommodations across various locations.
Core Requirements
- High school diploma or equivalent
- Experience in hospitality or customer service
- Strong communication skills
- Ability to work in a team
- Proficiency with booking systems
Responsibilities
- Greet guests and assist with check-in processes
- Provide information about hotel amenities and services
- Handle guest complaints and resolve issues promptly
- Manage billing and payment processing
- Coordinate with housekeeping and maintenance staff
- Ensure the front desk area is maintained and organized
- Collect feedback to improve guest experiences
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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