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Guest Service Agent
Hilton
Posted
3 weeks ago

Bangkok Metropolitan Area

Onsite

THB 30K

Junior Level

Full Time

Job Categories

Hospitality Service Customer Support Frontdesk

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Skills

Experience

Industry

Sema Summary

The Guest Service Agent at Hilton is responsible for providing excellent customer service to guests at the front desk. The role involves checking guests in and out, responding to inquiries, and addressing any issues that may arise during their stay. Candidates should possess strong communication skills and basic knowledge in hospitality. Experience in a similar role is preferred. This position is located in the Bangkok Metropolitan Area and offers a full-time employment opportunity.

About Company

Hilton is a global hospitality company known for its exceptional service and premium accommodations across the world.

Core Requirements

High school diploma or equivalent
Strong communication skills
Customer service experience
Ability to work in a team
Basic problem-solving skills

Responsibilities

Check guests in and out of the hotel.
Provide information about hotel services.
Resolve guest complaints efficiently.
Manage reservations and room assignments.
Assist in handling phone inquiries.
Maintain a neat and organized front desk area.
Collaborate with housekeeping to ensure guest satisfaction.

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeamworkAttention to Detail

Nice To Have Skills

MultilingualSales SkillsConflict Resolution

Tools Knowledge Requried

Reservation SystemEmailPhone System

Job Keywords

Guest ServiceCustomer InteractionHospitalityFront DeskCheck-In

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