Guest Relations Supervisor
Shangri-La Group
Posted
last week
Singapore, Singapore
Onsite
SGD 5K
Full Time
Sema Summary
The Guest Relations Supervisor ensures exceptional service to guests at the Shangri-La Group. This role focuses on enhancing guest experiences through effective management.
About Company
Shangri-La Group is a luxury hotel and resort company renowned for its excellence in hospitality and customer service.
Core Requirements
- High school diploma or equivalent.
- Experience in hospitality or customer service.
- Excellent communication skills.
- Leadership and team management abilities.
- Problem-solving skills.
Responsibilities
- Manage guest relations and inquiries.
- Ensure guest satisfaction throughout their stay.
- Supervise front desk staff and operations.
- Handle guest complaints effectively.
- Train new employees on service standards.
- Coordinate with other departments to meet guest needs.
- Monitor and report on guest feedback.
Must Have skills
Job Keywords
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