Guest Relations Officer
Enchanted Kingdom Inc.
Posted
last week
Santa Rosa City, Calabarzon, Philippines
Onsite
IDR 5M
Entry Level
Full Time
Sema Summary
The Guest Relations Officer ensures a quality guest experience by managing relations programs and responding to guest requests. This role focuses on achieving total guest satisfaction through proactive service recovery gestures.
About Company
Enchanted Kingdom Inc. is a premier theme park in the Philippines, dedicated to providing a magical experience for its guests through various attractions and services.
Core Requirements
- Bachelor's degree in a relevant field.
- At least 1 year of experience in guest relations.
- Proficiency in English and other languages is a plus.
- Strong written and verbal communication skills.
- Skills in conflict resolution and customer service.
Responsibilities
- Assist in managing guest relations programs.
- Respond to guest requests and complaints.
- Ensure total guest satisfaction through service recovery.
- Communicate effectively with guests and staff.
- Handle guest inquiries professionally.
- Maintain confidentiality of information.
- Provide quality customer service experiences.
Must Have skills
Job Keywords
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