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Guest Relations Officer
Shangri-La Group
Posted
3 weeks ago

Jakarta Metropolitan Area

Onsite

IDR 5M

Junior Level

Contract

Job Categories

Hospitality Customer Relations Support Management

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Sema Summary

The Guest Relations Officer role at Shangri-La Group requires a Mandarin-speaking individual to support guest service operations in the Jakarta Metropolitan Area. Responsibilities include ensuring guest satisfaction, addressing inquiries, and managing responses to customer feedback. This role is ideal for individuals who are beginning their career in hospitality and possess excellent communication skills. The position is contracted, and the salary is estimated to reflect typical compensation for similar roles in Indonesia.

About Company

Shangri-La Group is a prestigious hospitality company known for its luxury hotels and high-quality guest services worldwide.

Core Requirements

Fluent in Mandarin
Strong communication skills
Customer service experience
Ability to handle guest inquiries
Team collaboration skills

Responsibilities

Ensure guest satisfaction at all times.
Address guest inquiries promptly.
Manage feedback and responses from guests.
Coordinate with other departments to enhance service.
Assist in creating a welcoming environment for guests.
Build rapport with regular guests.
Assist in handling special requests.

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeamworkMandarin Fluency

Nice To Have Skills

Hospitality KnowledgeConflict ResolutionCultural AwarenessOrganizational SkillsAdaptability

Job Keywords

Guest RelationsMandarinHospitalityCustomer ServiceJakarta

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