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Guest Relations Officer
Shangri-La Group
Posted
3 weeks ago

Jakarta Metropolitan Area

Onsite

IDR 5M

Junior Level

Contract

Job Categories

Hospitality Customer Service Management Support

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Skills

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Industry

Sema Summary

The Guest Relations Officer role at Shangri-La Group focuses on providing exceptional customer service to guests in the Jakarta Metropolitan Area. Candidates should demonstrate effective communication skills and a customer-centric approach. The role requires a junior level of experience in hospitality or related fields, with a contract employment type. This position seeks enthusiastic individuals who excel in guest relations.

About Company

Shangri-La Group is a leading hospitality company renowned for its commitment to luxurious service and guest experiences across all of its locations.

Core Requirements

High school diploma or equivalent
Excellent communication skills
Experience in customer service
Ability to work in a team
Strong interpersonal skills

Responsibilities

Assist guests with their inquiries and needs
Resolve guest complaints effectively
Provide information about hotel services
Maintain a welcoming environment
Collaborate with other departments
Ensure guest satisfaction
Handle reservations and check-ins

Must Have skills

Customer serviceCommunicationProblem-solvingInterpersonal skillsTeamwork

Nice To Have Skills

Hospitality experienceMultilingual skillsConflict resolutionAttention to detailAdaptability

Job Keywords

guest relationscustomer servicehospitalitycommunicationproblem-solving

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