Guest Experience Manager
Arlo Hotels
Posted
yesterday
Nirsa, Jharkhand, India
Onsite
INR 40K
Mid Level
Full Time
Sema Summary
As the Guest Experience Manager at Arlo Hotels in Nirsa, Jharkhand, you will be responsible for enhancing guest satisfaction and managing the overall guest experience. You will lead initiatives that focus on understanding guest feedback and implementing improvements. Ideal candidates should have mid-level experience in hospitality management and a strong focus on customer service. This full-time position offers an opportunity to make a significant impact in a growing hotel environment.
About Company
Arlo Hotels is dedicated to providing exceptional guest experiences in the hospitality industry, focusing on customer satisfaction and service excellence.
Core Requirements
- Bachelor's degree in Hospitality Management
- 3 years of experience in customer service or hospitality
- Strong leadership skills
- Excellent communication skills
- Ability to analyze guest feedback effectively
Responsibilities
- Oversee guest relations and ensure satisfaction
- Implement guest experience programs
- Train and guide staff on service standards
- Analyze guest feedback and reports
- Develop strategies for improvement based on insights
- Coordinate with other hotel departments
- Monitor guest experience metrics and KPIs
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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