Guest Experience Manager
Anantara Hotels & Resorts
Posted
yesterday
Bangkok, Bangkok City, Thailand
Onsite
THB 80K
Mid Level
Full Time
Sema Summary
As a Guest Experience Manager at Anantara Hotels & Resorts, you will oversee guest satisfaction and enhance the overall experience during their stay. This role requires a mix of hospitality management skills, customer service expertise, and leadership abilities. You will be responsible for ensuring high service standards and developing strategies to address guest feedback. The position is located in Bangkok, Thailand and offers opportunities for personal and professional growth within a leading hotel chain.
About Company
Anantara Hotels & Resorts is known for providing luxury hospitality experiences, focusing on personalized service and authentic local culture in each of its locations.
Core Requirements
- Bachelor's degree in Hospitality Management
- Strong leadership skills
- Excellent communication abilities
- Proficient in customer service techniques
- Experience in hotel operations
Responsibilities
- Manage day-to-day guest experience operations
- Develop strategies to enhance guest satisfaction
- Train staff on service standards and protocols
- Address guest complaints and feedback
- Coordinate with departments to ensure seamless service
- Monitor performance metrics for guest experiences
- Implement guest engagement programs
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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