Guest Experience Expert
Sheraton Hotels & Resorts
Posted
3 weeks ago
Đà Nang, Da Nang City, Vietnam
Onsite
VND 10M
Junior Level
Full Time
Sema Summary
The Guest Experience Expert at Sheraton Hotels & Resorts is responsible for ensuring exceptional service and guest satisfaction. The role involves interacting with guests to understand their needs and provide tailored experiences. It requires strong communication and interpersonal skills, as well as a friendly demeanor. This position is based in Đà Nang, Vietnam, and is perfect for individuals who are passionate about the hospitality industry and customer care. Various shifts may apply, depending on guest volume.
About Company
Sheraton Hotels & Resorts is a leading hotel brand known for providing high-quality hospitality services worldwide. With a commitment to guest satisfaction, they aim to create memorable experiences for travelers.
Core Requirements
- High School Diploma or equivalent
- Strong communication skills
- Experience in customer service
- Friendly and approachable demeanor
- Ability to work in a team environment
Responsibilities
- Interact with guests to understand their needs
- Provide tailored recommendations and services
- Handle guest inquiries and resolve issues
- Collaborate with team members for efficient service
- Ensure cleanliness and order in guest areas
- Process guest check-ins and check-outs
- Maintain a positive attitude and professional demeanor
Must Have skills
Nice To Have Skills
Job Keywords
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